Comments for monaxle : blog http://www.monaxle.com Fri, 27 Jan 2012 11:07:20 +0000 hourly 1 http://wordpress.org/?v= Comment on Tescos brushed off our complaint and denied responsibility for damage caused. by monaxle http://www.monaxle.com/2012/01/25/tescos-brushed-off-our-complaint-and-denied-responsibility-for-damage-caused/#comment-287 monaxle Fri, 27 Jan 2012 11:07:20 +0000 http://www.monaxle.com/?p=76#comment-287 Cheers Andrew. Hope you got the damage sorted by the council. It was the trolley they use to wheel the boxes in that knocked into the railing. Not quite a van but still packs a punch loaded with groceries! Cheers Andrew. Hope you got the damage sorted by the council. It was the trolley they use to wheel the boxes in that knocked into the railing. Not quite a van but still packs a punch loaded with groceries!

]]> Comment on Tescos brushed off our complaint and denied responsibility for damage caused. by Andrew http://www.monaxle.com/2012/01/25/tescos-brushed-off-our-complaint-and-denied-responsibility-for-damage-caused/#comment-286 Andrew Fri, 27 Jan 2012 10:05:58 +0000 http://www.monaxle.com/?p=76#comment-286 We had a similar experience on the day we moved house, difference was it was with a Medway Council van. The driver knocked the wing mirror off the Transit my dad had hired for the day, and drove off. I only managed to get the driver to give insurance details by literally chasing his van down the road. You've got to love accountability. Tesco's approach is to either fob you off with vouchers, or to do their best to put you off. It might be worth having a chat with trading standards at the council, or the CAB. I find the more legal guff you can put into correspondence with the likes of Tescos, the quicker you get results. Oh, and I'm no scientist, but if you drive a f**k-off big van into a single metal railing, it's more than probable it will break. http://en.wikipedia.org/wiki/Newton%27s_laws_of_motion We had a similar experience on the day we moved house, difference was it was with a Medway Council van. The driver knocked the wing mirror off the Transit my dad had hired for the day, and drove off. I only managed to get the driver to give insurance details by literally chasing his van down the road. You’ve got to love accountability.

Tesco’s approach is to either fob you off with vouchers, or to do their best to put you off. It might be worth having a chat with trading standards at the council, or the CAB. I find the more legal guff you can put into correspondence with the likes of Tescos, the quicker you get results.

Oh, and I’m no scientist, but if you drive a f**k-off big van into a single metal railing, it’s more than probable it will break. http://en.wikipedia.org/wiki/Newton%27s_laws_of_motion

]]> Comment on Tescos brushed off our complaint and denied responsibility for damage caused. by monaxle http://www.monaxle.com/2012/01/25/tescos-brushed-off-our-complaint-and-denied-responsibility-for-damage-caused/#comment-285 monaxle Thu, 26 Jan 2012 20:31:43 +0000 http://www.monaxle.com/?p=76#comment-285 I got a call from a fella at Tescos just after 5pm this evening. He explained he was calling from the Customer Service Centre but would not be dealing with the matter himself?! The caller told me he'd been sent the message I sent yesterday and asked me what the issue was - was it that I'd been on the receiving end of consistently bad service? He said that he'd got the link to this post but could not open it?! Not a great start. I explained what the upset was about and why I had written the post. He was keen to reassure me that the matter was being taken seriously, that Tescos care about their customers and were keen to resolve the issue. He told me that they would be passing the matter on to the groceries team in Aylesford and that I should expect a personal contact soon. I asked that he follow up the call with an email. He confirmed he had my email address - I've not yet heard from him yet - I guess it was going home time. I'm not filled with confidence. I'm hoping things will get better as they muddle their way through this one. I got a call from a fella at Tescos just after 5pm this evening. He explained he was calling from the Customer Service Centre but would not be dealing with the matter himself?! The caller told me he’d been sent the message I sent yesterday and asked me what the issue was – was it that I’d been on the receiving end of consistently bad service? He said that he’d got the link to this post but could not open it?! Not a great start.

I explained what the upset was about and why I had written the post. He was keen to reassure me that the matter was being taken seriously, that Tescos care about their customers and were keen to resolve the issue. He told me that they would be passing the matter on to the groceries team in Aylesford and that I should expect a personal contact soon. I asked that he follow up the call with an email. He confirmed he had my email address – I’ve not yet heard from him yet – I guess it was going home time.

I’m not filled with confidence. I’m hoping things will get better as they muddle their way through this one.

]]> Comment on Tescos brushed off our complaint and denied responsibility for damage caused. by monaxle http://www.monaxle.com/2012/01/25/tescos-brushed-off-our-complaint-and-denied-responsibility-for-damage-caused/#comment-284 monaxle Thu, 26 Jan 2012 14:19:11 +0000 http://www.monaxle.com/?p=76#comment-284 Justine and Barnaby both made good points over on Google +. Barnaby noted that in the letter it appears there is the admission that their driver colided with the railings. Justine quite rightly pointed out that considering the age of the house (circa 1915 ) that the railings were not designed to protect against a small delivery truck driving into it and they are for safety of pedestrians falling down only. They were certainly fit for purpose in that regard. I sent Tescos a link to this post last night (25.01/2012). I got an auto reply telling me one of their team will be in touch with a personal response to my query shortly. Justine and Barnaby both made good points over on Google +.

Barnaby noted that in the letter it appears there is the admission that their driver colided with the railings.

Justine quite rightly pointed out that considering the age of the house (circa 1915 ) that the railings were not designed to protect against a small delivery truck driving into it and they are for safety of pedestrians falling down only. They were certainly fit for purpose in that regard.

I sent Tescos a link to this post last night (25.01/2012). I got an auto reply telling me one of their team will be in touch with a personal response to my query shortly.

]]> Comment on Tescos brushed off our complaint and denied responsibility for damage caused. by monaxle http://www.monaxle.com/2012/01/25/tescos-brushed-off-our-complaint-and-denied-responsibility-for-damage-caused/#comment-283 monaxle Wed, 25 Jan 2012 22:36:23 +0000 http://www.monaxle.com/?p=76#comment-283 Thanks for the support and advice. I'll post an update if I get a reply. Thanks for the support and advice. I’ll post an update if I get a reply.

]]> Comment on Tescos brushed off our complaint and denied responsibility for damage caused. by Joanna http://www.monaxle.com/2012/01/25/tescos-brushed-off-our-complaint-and-denied-responsibility-for-damage-caused/#comment-282 Joanna Wed, 25 Jan 2012 22:03:05 +0000 http://www.monaxle.com/?p=76#comment-282 Re-complain!!! Its like you said they play on our busy lives. We have had a similar situation where we complained to a big company and were fobbed off with a standard reply. We rang trading standards , got some 'key phrases' and wrote again including threat of civil claim combined with boycott. This time we have desired effect. The onus is for Tesco to prove that the gates were unstructurally sound in the first place and this would cost them a lot more then reimbursing you. Re-complain!!! Its like you said they play on our busy lives. We have had a similar situation where we complained to a big company and were fobbed off with a standard reply. We rang trading standards , got some ‘key phrases’ and wrote again including threat of civil claim combined with boycott. This time we have desired effect. The onus is for Tesco to prove that the gates were unstructurally sound in the first place and this would cost them a lot more then reimbursing you.

]]> Comment on Tescos brushed off our complaint and denied responsibility for damage caused. by Tescos – Every Little Helps. Helps them that’s for sure! Took us for the tune of £120.00. Have a … | monaxle : blog http://www.monaxle.com/2012/01/25/tescos-brushed-off-our-complaint-and-denied-responsibility-for-damage-caused/#comment-281 Tescos – Every Little Helps. Helps them that’s for sure! Took us for the tune of £120.00. Have a … | monaxle : blog Wed, 25 Jan 2012 20:38:01 +0000 http://www.monaxle.com/?p=76#comment-281 [...] Took us for the tune of £120.00. Have a read and either repost or link to it if you will. Thanks. Tescos brush off complaint and deny damage caused. | monaxle : blog Example of Tescos shoddy approach to dealing with customer complaints This was posted on [...] [...] Took us for the tune of £120.00. Have a read and either repost or link to it if you will. Thanks. Tescos brush off complaint and deny damage caused. | monaxle : blog Example of Tescos shoddy approach to dealing with customer complaints This was posted on [...]

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